insert the "null" disk to continue the installation

Forum|Forum|8 years ago
October 19, 2017
2 replies
8671 views

When installing the package to install on a Mac we get the message "insert the "null" disk to continue the installation"

This only happens on the Mac the PC builds work fine. it happens on High Sierra and Sierra We have built the install package on 3 MAc machines and get the same error. I am at a loss now

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Correct answer rpandita

Hi Again,

Copy the package on a local drive and then install it , it is not recommended to install a package from a flash drive or a network drive.

~Rohit

rpandita

Correct answer

Community Manager

Hi Again,

Copy the package on a local drive and then install it , it is not recommended to install a package from a flash drive or a network drive.

~Rohit

rpandita

Community Manager

Hi matthewc68473231 ,

Greetings.

1. Can you share the package info.txt file with us.

2. From where are you installing the package , i mean a local drive or may be a network drive ?

3. Is your packager up-to date ?

https://ccmdls.adobe.com/AdobeProducts/KCCP/1/win32/CCPLauncher.exe

https://ccmdls.adobe.com/AdobeProducts/KCCP/1/osx10/CCPLauncher.dmg

~Rohit

matthewc68473231Author

Participant

Here is the Package info txt

This package contains following products

Photoshop CC (19.0)

This package contains following updates

Adobe Application Manager (update14)

Camera Raw CC (10.0) (Full installer)

STI_ColorCommonSet_RGB_HD (1.1) (Full installer)

I am installing from a flash drive

And the version of the packager is 10.0.0.49 for MAC

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