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Instaling Adobe fee

New Here ,
Jan 14, 2023 Jan 14, 2023

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I don't remebre the policy of Adobe I have purchased and installed in my computer . I would like to know if I will get charged annualy or if it was only one time payment?

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LEGEND ,
Jan 15, 2023 Jan 15, 2023

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Adobe have over 100 products, so we need to know EXACTLY what it is you purchased. Check your account details to give us the exact name. Many products have similar names with different terms.

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Community Expert ,
Jan 15, 2023 Jan 15, 2023

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[MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

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Community Expert ,
Jan 15, 2023 Jan 15, 2023

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if you purchased an annual subscription it will automatically renew on your anniversary date.  (set a reminder to cancel a day or two prior to renewal if you don't want to renew.)

 

if you purchased something else, there won't be an annual charge.

 

if you don't know or remember what you purchased you can check your account, https://account.adobe.com

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Community Expert ,
Jan 15, 2023 Jan 15, 2023

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Adobe programs are sold on an annual subscription except for Photoshop Elements and Premiere Elements. The subscription renews automatically with no notification on the anniversary of the subscription date.

 

If you go to your account page, you should be able to see what application you've bought and if it was a one-time purchase or a subscription.

 

https://helpx.adobe.com/manage-account/using/access-adobe-id-account.html

 

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Adobe Employee ,
Jan 16, 2023 Jan 16, 2023

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Hi Parinaz279449049mcm,

 

Thank you for writing to us.

 

Under the email address associated with the community there are no records of you having an account with us.

 

Since, this is a community forum, kindly contact the Support team in order to get help.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

 

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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@Parinaz279449049mcm 

 

you need to contact your plan administrator.

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