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Install from Network Location

Community Beginner ,
Feb 18, 2020 Feb 18, 2020

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Been using Creative Cloud for Teams for several years now; downloaded managed packages that the users can't install or update themselves via the packager and then the admin console. Have been placing them on a trusted network share and then installing them on the users computer - this has worked well since the beginning until one of our users machines wanted to update to Creative Cloud Desktop 5 (how or why it wanted to update is another topic).

 

I downloaded CCD from the admin portal, moved it to our trusted install location, setup a test laptop (since I can't use a VM anymore) and tried to install - instant failure after instant failure. 


Spent a few days trying to figure it out, trying to get in touch with Adobe (who were not answering at all last week) and then finally got someone. They took a look at the system and said - network installs are not possible.

When challenged (it has worked for years and here is a CC2019 installer on our network that installs without issue, along with a CC2018 installer) and for a reference advising network locations are not allowed, all they could offer was "you got lucky" and move the installer to the users system to install.

 

We have Applocker setup for our Windows 10 systems - no users including Domain Administrators (that is me by the way) can install from any location aside from the trusted network location, along with audit requirements that check that we are following this.

 

So at the moment I am stuck - users need CCD 5 installed and I can't install it ...

Any thoughts - happy to post log files if people can tell me what to look for (though the test laptop I was using has been rebuilt and deployed to its user, so I need to find a new solution)

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Admin console , Deploy and package apps , Enterprise

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Adobe Employee ,
Feb 20, 2020 Feb 20, 2020

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Hi There,

Are you able to post a screenshot of the contents of the"Build Folder" inside of the package that you downloaded from the Admin Console here to start with?

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Community Beginner ,
Feb 20, 2020 Feb 20, 2020

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Capture.PNG

Hi there, screenshot attached.

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Adobe Employee ,
Feb 24, 2020 Feb 24, 2020

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Are you able to send over the PDApp.log file from one of the machines where the package had failed to install in the past so we can perform some more analysis on this?

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Community Beginner ,
Feb 25, 2020 Feb 25, 2020

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That laptop in question has been formated and sent to its new owner; as I am unable to use Virtual Machines to test installations, I have placed all this on hold until I can acquire a suitable laptop to restarting testing. 

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Community Beginner ,
Jun 10, 2020 Jun 10, 2020

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LATEST

Hi there

Now that New Zealand is basically back to normal, I have been able to resume working on updating our users to CC2020. Downloaded new versions of the files from the Admin Console and once again hit exactly the same issue - unable to install from a network location.

 

Moving the 3GB test install of InDesign to the desktop - installs without issues.

I am going to reset the test system and gather the PDApp.log file from a failed install - who do I send this to since asking "support" via chat is a waste of time.

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