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Installation failed

Explorer ,
Feb 15, 2022 Feb 15, 2022

Hello, I am trying to install Adobe Creative Cloud All Apps with feature restricted licensing on a newly imaged Win 10 laptop, which meets all system requirements. The laptop is running Win 10 21H1. Around 30 minutes into the installation the process fails and what I can find so far is this: "The HDPIM Setup Process return code is (107).Stopping the installation process."

 

Any help would be appreciated.

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correct answers 1 Correct answer

Explorer , Feb 23, 2022 Feb 23, 2022

Issue resolved. I split the installation into 4 smaller packages in the same manner that the DoD provides for connected computers; Design Tools, Imaging Tools, Video Tools and Web Tools. I selected the apps that correspond to those categories and then created 4 FRL packages and they installed with no errors.

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Explorer ,
Feb 15, 2022 Feb 15, 2022

Some additional information from the install log:

 

Error subcode details (Sanity check for SapCode failed. SapCode PPRO does not match the SapCode COPS mentioned in Application JSON, , ) send to ingest...
02/15/22 09:31:02:544 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 6920 | Product Media (PPRO, 22.2) installation failed ...

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Explorer ,
Feb 23, 2022 Feb 23, 2022

Issue resolved. I split the installation into 4 smaller packages in the same manner that the DoD provides for connected computers; Design Tools, Imaging Tools, Video Tools and Web Tools. I selected the apps that correspond to those categories and then created 4 FRL packages and they installed with no errors.

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Community Beginner ,
Jul 27, 2022 Jul 27, 2022

I'm sorry, I don't understand.

 

I don't know how to do that to the downloadable executable.  Could you please give me some information?  There is no error log created (that I can find)

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Community Beginner ,
Jul 27, 2022 Jul 27, 2022
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Never mind, I apologize for the incorrect post.

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