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Issue with AEM Author ACC Indexing

New Here ,
Apr 09, 2024 Apr 09, 2024

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Hello,

 

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The scope is an AEM author on premise instance. 

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we seem to have a SegmentNotFoundException on one of our AEM author instances (integration/test layer)

 

This error causes indexisng not to work properly on the instance, which has impacts on

1) page moves (link rewriting does not work

2) the Lucene search functionality (some of our custom code is also impacted.

 

I tried to follow the usual steps:

- https://experienceleague.adobe.com/en/docs/experience-cloud-kcs/kbarticles/ka-16542

- https://github.com/cqsupport/fix-instructions/tree/master/count-nodes

 

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the normal check fails immediately with an exception:

 

[aem@xxx-xxx-aema1 crx-quickstart]$ java -jar oak-run-1.10.6.jar check --bin=1 repository/segmentstore

Apache Jackrabbit Oak 1.10.6

org.apache.jackrabbit.oak.segment.SegmentNotFoundException: Segment 39523625-57bf-499d-a39e-f82c4f584cd9 not found

at org.apache.jackrabbit.oak.segment.file.AbstractFileStore.readSegmentUncached(AbstractFileStore.java:284)

at org.apache.jackrabbit.oak.segment.file.ReadOnlyFileStore$1.call(ReadOnlyFileStore.java:124)

...

 

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The check passes without finding ano problem IF we specify the "--head" option

 

(last good revision reported as a half an hour old -> fine, as instance was shut down for about that long)

 

[aem@xxxxx-xxx-aema1 crx-quickstart]$ java -jar oak-run-1.10.6.jar check --bin=1 --head repository/segmentstore

Apache Jackrabbit Oak 1.10.6

 

Checking revision 21a0e286-0193-4788-a2c3-b93a4970bf8c:220

 

Checking head

 

Checking /

Checked 1,853,539 nodes and 8,884,964 properties

Path / is consistent

 

Searched through 1 revisions and 0 checkpoints

 

Head

Latest good revision for path / is 21a0e286-0193-4788-a2c3-b93a4970bf8c:220 from Apr 2, 2024, 2:08:32 PM

 

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Is there something else we could try before we have to create a content package, then recreate that instance from scratch?

 

Thanks,

Martyna Wilczynska

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Enterprise , Troubleshooting

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correct answers 1 Correct answer

Community Expert , Apr 09, 2024 Apr 09, 2024

@Martyna32728431ooz1 AEM is managed in a different forum. This forum is for Creative Cloud enterprise customers. You can post your query here:

https://experienceleaguecommunities.adobe.com/

 

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Community Expert ,
Apr 09, 2024 Apr 09, 2024

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@Martyna32728431ooz1 AEM is managed in a different forum. This forum is for Creative Cloud enterprise customers. You can post your query here:

https://experienceleaguecommunities.adobe.com/

 

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