issue with creative cloud

Forum|Forum|2 years ago
March 9, 2023
3 replies
841 views

Hello, so I changed my adobe account, I signed off the creative cloud app, and signed in with the new account, now the creative cloud app doesnt recognize all the installed adobe apps
like when I open it all the apps are available to (install) not updates

I tried to install photoshop and I got error even, so the only option I can do is uninstalling everything but I really dont want to lose plugins and settings, if you guys can help

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Correct answer Ashish_Harrison

Hi @Muhammed28786553g3pt, this seems familiar to me. It looks like CCD or one of its processes is running in compatibility mode. Please follow the help article to resolve this: https://helpx.adobe.com/in/creative-cloud/kb/all-apps-displayed-aam.html

If the issue persists, please connect with your IT Admin and raise a support ticket from the admin console along with the logs collected from the Log Collector tool.
Link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

Thanks!

Ashish_HarrisonCorrect answer

Adobe Employee

Hi @Muhammed28786553g3pt, this seems familiar to me. It looks like CCD or one of its processes is running in compatibility mode. Please follow the help article to resolve this: https://helpx.adobe.com/in/creative-cloud/kb/all-apps-displayed-aam.html

If the issue persists, please connect with your IT Admin and raise a support ticket from the admin console along with the logs collected from the Log Collector tool.
Link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

Thanks!

Regards,Ashish Harrison

kglad

Community Expert

@Muhammed28786553g3pt

when uninstalling (via the cc desktop app), you are given a choice about whether to delete preferences, or not, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

uninstalling might be reasonable unless you're seeing the apps offered as trial installs, not just installs.

if you're seeing the apps offered as trials, you should start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

T

Test Screen Name

Legend

What errors do you get. Please be detailed. A screen shot may help. (It's SUPPOSED to work just like you expected).