Issues with Single-Sign On for Federated IDs

[Victorinox AG]

About two months ago, we started having problems with SSO for some of our Federated IDs.

When users are requested to logon, the Adobe CC Cloud Desktop will redirect them to Microsoft Edge for logon. The user then enters his e-mail address and the authentication towards AzureAD runs and sends the user back to the Adobe page. Instead of a successful logon, we get for a rising number of users the message "Something went wrong. Please wait as we work to fix this problem, then try again. If the problem persists, contact customer service".

According to the logs on Azure, the login is successful, so the problem must be somewhere on Adobe's side.

The problem just started with existing users also. But not all users (old or new) seem to have it

If the user starts the logon process from within the Adobe CC Cloud Desktop App, they will be asked for e-mail, then password and finally for their second factor, if the user has been setup for Multifactor authentication. And if the user is activated for MFA, the logon is successful and the user can start using Adobe CC.

Hopefully someone has an idea... I will also start contacting Adobe customer service and report back here.

[Andy33170745p1ri]

I guess this is still an issue, at least for me... any ideas out there?

[SuJoshi]

@Andy33170745p1ri In the above statement, it seems the default browser is not sending appropriate attributes to complete the authorization/authentication process because the users are able to access the account when not using the Edge browser. 

Kindly elaborate on the issue you are facing in accessing the Federated ID. A screenshot of the error and the workflow will really help in understanding the issue better.  

[Andy33170745p1ri]

On a mac not using Edge, this happens in every browser when connecting to Adobe via Okta SSO. It was working now it is not. Nothing changed on my side.

[SuJoshi]

Unfortunately, I cannot provide any suggestions/solutions as the details and error information are missing. Also, kindly check if you are able to login to the "adobe.com" website.