It is not possible to download the "Creative Cloud" application.

[berlinh50805218]

Hi,

we are not able to dowload the "Creative Cloud" application. The dowload just won't start.

The ports 80 and 443 are not blocked by the firewall as recommended.

The "Application Manager" also can't reach the Adobe-servers and terminates with an download-error.

Any idea which settings have to be made to download the application in a proper way?

Thanks

[Govardhan.V]

Are you using Corporate / Office network Internet connection ?

[berlinh50805218]

Yes I do.

The download is just working fine with a "normal" internet connection but that is no solutiuon.

[Govardhan.V]

Did you checked with all Adobe ports?

Adobe Ports/Host combinations for installation, activation, and updates.

• ccmdl.adobe.com:80
• swupmf.adobe.com:80
• swupdl.adobe.com:80
• https://na1mbls.licenses.adobe.com
• https://ims-na1.adobelogin.com
• https://adobeid-na1.services.adobe.com
• https://na1r.services.adobe.com
• http://activate.adobe.com
• https://activate.adobe.com
• http://adobe.activate.com
• https://adobe.activate.com
• ccmdls.adobe.com:443
• ims-na1.adobelogin.com:443
• na1r.services.adobe.com:443
• prod-rel-ffc-ccm.oobesaas.adobe.com:443
• lm.licenses.adobe.com:443
• www-du1.adobe.com
  

[berlinh50805218]

What do you mean exactly by checked all port?

Shouldn't it be sufficient if all inbound and outbound traffic on ports 80 and 443 is allowed?

[Govardhan.V]

Check with the URL's mentioned and see if they are blocked on network firewall or any other Adobe related urls or ports..

[berlinh50805218]

Well, it differs.

Some of the URL's bringing an "access denied"-message, some ending with a blank page, some ending with an 404 error and some ending with "This webpage is not available".

[berlinh50805218]

Hi, anyone else an idea for a solution? I checked the URL's on the corporate network and on a normal internet access and the results are the same. Thanks

[Govardhan.V]

May I know whether you had checked whether the ports and URL are not blocked on network firewall ??

If yes, just for confirmation purpose , try downloading CC apps from direct download link and check :

Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools

If you get Access Denied Error while downloading follow below steps :

Step 1)

Click on the below link and open Photoshop Elements download link.

Note: We are not downloading anything from the Photoshop Elements page.

Do not close the page , simply keep it open.

Download Photoshop Elements products | 13, 12, 11, 10

Step 2)

Once the page is opened , try downloading the Apps which were prompting Access Denied error :

http://prodesigntools.com/adobe-cc-2015-direct-download-links.html