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billysan61
Participant
January 27, 2020
Question

K-12 Education - Named devices

  • January 27, 2020
  • 1 reply
  • 252 views

Good morning - we recently moved to the K-12 Education licence from a 'Teams' licence.  However, having purchased this new licence, I discover that we are only able to use cc2018 and it cannot be upgraded to 2019 or cc2020 - something I was not made aware of!  

We have Indesign docs created in both 2019/2020, which we now cannot access as my understanding is they are not backward compatible.

We bought the K12 licence to ease the IT budget at our school - but it now looks like we are going to have to pay the extra and have the 'Teams' re-instated.

Could someone tell me if my post is correct (apologies if I'm wrong!) but if so, do Adobe have plans to change this so we can upgrade to cc2020.

Best

Gary

    This topic has been closed for replies.

    1 reply

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    January 27, 2020

    Hi Gary,

     

    Check out these 3 pages to see if they help:

     

    https://helpx.adobe.com/enterprise/using/licensing.html

    https://helpx.adobe.com/enterprise/kb/apps-not-available-in-ccp.html

    https://blogs.adobe.com/deployment/2017/07/what-you-need-to-know-about-the-move-towards-named-user-deployment.html

     

    Also see these 3 related forums posts:

     

    https://community.adobe.com/t5/licensing/k-12-device-license-vs-named/m-p/10845472#M6432

    https://community.adobe.com/t5/licensing/device-license-request-to-migrate-to-quot-shared-device-license/td-p/10332220

    https://community.adobe.com/t5/enterprise-teams/migrating-device-licenses-to-multi-user-licenses/td-p/10327769

     

    Does that clarify your options at all?

      B
      billysan61Author
      Participant
      January 28, 2020

      Many thanks for the reply and links. I did use the CCPLauncher rather than going through the Admin Console and have now created a package which has cc2020 - so many thanks for that.
      However - having installed the package on a laptop - and tried to run Photoshop, I'm getting a message about my "..Photoshop licence has expired..." as per the attached screenshot! I thought with named devices we did not need to use logins/passwords anymore - but this message clearly indicates otherwise?
      In addition - the laptop I have installed the package to - is not showing up as a 'used licence'
      This is becoming a little frustrating – as some of my users are desperate to use the software so I'd be very grateful for some guidance here?
      Best
      Gary

      ProDesignTools
      Community Expert
      ProDesignToolsCommunity Expert
      Community Expert
      January 28, 2020

      Hey Gary,

       

      Sorry you're still having issues with the licensing. Would suggest contacting Adobe directly (or your sales rep if applicable) to help sort out such issues:

       

      https://helpx.adobe.com/contact.html

       

      Please post back afterwards on how things go with it.

       

       

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