Keine alternative E-Mail-Adresse mehr bei der Zahlungsart Lastschrift

[Lomotex]

Hallo zusammen,

ich wollte euch nur informieren, dass Adobe seit der Juli-Rechnung 2024 anscheinend das Feld für die alternative E-Mail-Adresse in den Lastschrifteinstellungen entfernt hat. In der Rechnung steht jetzt wieder die E-Mail-Adresse vom Vertragseigentümer.

Habe jetzt als Workaround unsere Buchhaltung als Systemadministrator hinzugefügt, damit sie wieder die Mail mit der Rechnung erhält.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from account, payment & plan">

[Anshul_Nautiyal · Accepted solution]

Hi there,

Thank you for reaching out.

Currently, it is not possible to assign another Admin or email address to directly access invoices. Only the contract owner has access to them. However, you can email the invoices directly from the Admin Console. For more information, you can refer to this article:https://helpx.adobe.com/enterprise/using/manage-invoices.html#email

Additionally, Adobe has introduced a new feature that allows enterprise customers to assign an admin role specific to contracts and their associated products. This new Contract Admin role provides administrative capabilities to designated users. For more details, please visit: https://community.adobe.com/t5/enterprise-teams-discussions/contract-admin-role-now-available-on-adm...

Feel free to reach out if you have any further questions.

Thank you!

Regards,

A.N

[Lomotex]

I don't seem to have this "Contract Admin" role in my Admin Console so we are obviously no Enterprise customer. So I wonder why my thread was moved to "Enteprise & Teams" when it was perfectly fine in the carefully selected "Account, Payment, & Plan" forum.

[kglad]

@Lomotex 

what subscription type do you have?

[Anshul_Nautiyal]

Hi there,

Upon review, the Adobe ID you used to post your query appears to be associated with a Creative Cloud Teams subscription.

We understand how important it is for you to manage your invoices smoothly. Currently, only the designated contract owner can view and manage invoices. However, you do have the option to email invoices directly from the Admin Console. For guidance on how to do this, please refer to the following article: https://helpx.adobe.com/enterprise/using/manage-invoices.html#email

If you'd like to change the contract owner for your Teams subscription, you can find detailed steps in this article: https://helpx.adobe.com/enterprise/using/change-contract-owner.html#become

Please note that your thread has been moved from the "Account, Payment, & Plan" forum, as that space primarily addresses individual Creative Cloud subscription queries. We appreciate your understanding and are here to assist with any further questions!

Thank you.

Regards,

A.N

[Lomotex]

Hi Anshul,

Thank you for the links but I'm already the contract owner and I know how to send invoice mails manually but my concern is to have the whole process automated i.e. the accounting will directly get the mail with the attached invoice.

When there still was the e-mail field in the debit note I could enter the e-mail distribution list of the accounting. Now that this field is gone I created an own system administrator account for the accounting so they get notified about the new invoice.

Unfortunately they don't the get the invoice as an attachment, only me the contract owner does get this mail "Steuerfreie Transaktion mit Adobe". The earlier mentioned e-mail field in the debit note also used to get this same mail.

Now they only get the mail "[Vorname], deine Monatsrechnung für [Firma] ist verfügbar" which comes several days later which contains a link to the Admin Console to download the invoice manually.

Maybe you have heard about the EU regulatons where invoices have to be able to be received electronically and machine-readable by 01.01.2025 and by 01.01.2027 they have to be sent this way in B2B.

[Lomotex]

I noticed that the e-mail field in the debit note was now also removed in another company. This proves that Adobe is intentionally removing this feature gradually for all customers.

We also noticed that only the contract owner can download the invoices despite the accounting user being an administrator. Why do you have to make it so hard for us to get automated invoiced sent?