Large Corporation IT Prohibits CC Library Syncing?

Forum|Forum|9 years ago
June 28, 2016
2 replies
391 views

I work for a large institution that typically locks down most program updates until they are ready to deploy them

and I'm thinking they may have locked down access to my CC connection/sync.

The issue I am having is:

- Sync settings are not active

- Library items are not linked anymore and I am not able to use my library icon assets

I am able to login to CC but am not able to update to the latest version because IT has the update settings disabled.

We are currently running CC 2015 and this is the first I have tried to use my library since the new software release.

Is there a way for me to know if I've been locked out or if it is another issue that needs to be tested?

This topic has been closed for replies.

Correct answer alisterblack

Can you access libraries and other assets via the Creative Cloud Desktop App?

Go to Assets>Creative Cloud>View on Web.

You can ask your IT team if they can allow access to the endpoints noted in this document.

As you correctly surmise, IT admin has the ability to lock updates within CC apps. It may be that a required update is being blocked. Please ask them to push the updates to you.

alisterblackCorrect answer

Inspiring

Can you access libraries and other assets via the Creative Cloud Desktop App?

Go to Assets>Creative Cloud>View on Web.

You can ask your IT team if they can allow access to the endpoints noted in this document.

As you correctly surmise, IT admin has the ability to lock updates within CC apps. It may be that a required update is being blocked. Please ask them to push the updates to you.