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A
Andreas28059408tjbp
Participating Frequently
February 24, 2025
Question

Libraries won't load in apps

  • February 24, 2025
  • 1 reply
  • 1107 views

Since last week all of my Adobe apps stopped loading any of my library assets and they just say every subfolder is empty (see attached) this is accross ALL of our brand libraries and a huge issue as thats where all our assets are stored.

I checked chrome libraries and the assets are still there so the issue is creative cloud not talking to photoshop and illustrator, even though it says "all up to date" when i hover over the cloud

1 reply

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
February 25, 2025

Hi @Andreas28059408tjbp,

 

Thank you for reaching out. I understand that you're experiencing issues with Libraries not loading in Photoshop and Illustrator. Please try the following troubleshooting steps to resolve the issue:

Sign Out and Sign Back In

  • Sign out of your Adobe Creative Cloud account.
  • Restart your computer.
  • Sign back in to refresh the connection, as this can sometimes resolve syncing issues.

Relaunch the CCLibrary Process

  • Close all Adobe applications that use Libraries (e.g., Photoshop, Illustrator).
  • Open the Creative Cloud Desktop App.
  • Use the following keyboard shortcut to relaunch Creative Cloud and its support processes, including CCLibraries:
    • Windows: Press Ctrl + Alt + R
    • Mac: Press Cmd + Opt + R
  • Once the app relaunches, restart Photoshop and Illustrator to check if the issue is resolved.

For additional guidance, refer to this article: Creative Cloud Libraries Panel Doesn't Load.

 

Check Your Internet Connection

  • Ensure that you have a stable internet connection, as syncing issues can sometimes be caused by network instability.
  • If possible, try switching to a different network (e.g., using mobile data or another Wi-Fi connection) to see if the Libraries load correctly.

Please note that Creative Cloud Synced Files have been discontinued for business plans, including Creative Cloud for Teams and Creative Cloud for Enterprise. This may impact file syncing between Creative Cloud and your applications. For more details, please review this article: End of Support for Creative Cloud Synced Files in Business Plans.

Hope this helps. Let me know if you have any further questions.

Regards,
^AN

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Andreas28059408tjbpAuthor
Participating Frequently
March 4, 2025

Hi, i have done all of these steps and my libraries are still not loading in ANY of my apps. This has absolutely destroyed my workflow for the last 2 weeks as all our brand assets are built into them.

"Please note that Creative Cloud Synced Files have been discontinued for business plans"

Could this be whats screwed up lbiraries, like a bug there thats stopping libraries syncing since im on a business account and misinterprretiung my CC library files as  cloud synced files? (i assume thats something different otherwise there is 0 reason to use adobe CC at all as a business without libraries)

    A
    Andreas28059408tjbpAuthor
    Participating Frequently
    March 9, 2025

    For anyone who sees this forum post with same issue, this was the problem - adobe's unbelievable decision to take away cloud files has destroyed all exisiting libraries and i need to remake them from scratch, utterly mind boggling decision from a company this big and i wonder how many businesses have been screwed by this decision to squeeze an extra 1% profit margin...

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