licensing

Ok, here is a rant.  Our company cancelled 3 licenses back in December 2021 prior to our billing date.  Customer service sat on our request until after the billing date and then informed us that since we didn't cancel prior to the billing date (we did but you didn't process), we would not receive a refund for the 3 licenses because it was after the billing date????? but it wasn't

Every time a call to discuss this matter with customer service, I am transferred to somebody else, I explain it all, get transferred again, explain it all again, to be transferred  ie. the phone rings and rings like I am being transferred to somebody else and then it disconnects.  This has happened numerous times.

My advise to you is don't trust them!!!! Get your cancellation in writing and don't count on a phone call as confirmation of changes to your account.

What a joke and horrible business practice.  I hope I save at least one person from going through what we have been going through.  Even though, when we first signed up for this adobe subscription, we were told that it is no problem to cancel unwanted or un-needed licenses......very far from the truth!!!