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jonb56525847
jonb56525847
Participant
September 19, 2018
Answered

Lightroom CC device license

  • September 19, 2018
  • 1 reply
  • 3760 views

Helllo,

We have a lab of 14 computers which have been issued device licenses of Adobe CC All Apps including Lightroom CC. All apps except Lightroom CC launch fine and do not require an Adobe ID login as one would expect with a device license. However, Lightroom CC requests an Adobe ID login at launch. Should a user login with their personal Adobe ID it would lock all other apps to that ID, which is not ideal in a lab environment where not everyone has an Adobe ID and we machine licensed the software to avoid users having to have an Adobe ID. Does Lightroom CC not work in a machine licensed setting? If so why is it even offered under such a situation? Or am I misunderstanding something? Should we be having the students and faculty use Lightroom Classic CC? Thanks.

    This topic has been closed for replies.
    Correct answer ianr63945847

    Just went through this, all due to Adobe not honoring device licenses in CC 2019.

    Disable RUM(Remote Update Manager) immediately, it is upgrading your installs to the 2019 version which isn't supported with Device based licensing.  You will have the same problem with every single app as they all update one by one to a version that isn't supported by your licensing.

    You have no choice but to create an installer package with only Lightroom 2018 and install that on those machines.


    Thank you for your help! In case anyone else runs into issues, all that I had to do was disable RUM and use Adobe Creative Cloud Packager to create a new package with Lightroom 2018, version 7.5. The web-based packaging tool would not allow older versions than 8.0, which causes problems, so make sure to use the desktop client.

    Also, to any Adobe management reading this, this licensing fiasco is a trainwreck. If Device Licensing will not be supported in certain versions, applications should not be allowed to update themselves to incompatible versions.

    1 reply

    alisterblack
    Community Manager
    alisterblackCommunity Manager
    Community Manager
    September 20, 2018

    Hi,

    Lightroom CC is named user only and therefore requires a sign-in, which could cause problems with your device license. Therefore as you mention you may prefer to focus on Lightroom Classic CC.

    I
    ianr63945847
    Participant
    October 18, 2018

    Hello,

    I'm experiencing this issue in Lightroom Classic as well. I've verified that our machines are using the most current version, and that the issue does not exist in other apps such as Photoshop or Illustrator. How do you recommend going forward?

    Thanks,

    Ian

    alisterblack
    Community Manager
    alisterblackCommunity Manager
    Community Manager
    October 18, 2018

    Hi,

    Can you clarify the issue? Lightroom CC is available only under a named user license and so is not available for device licenses however you can use Lightroom Classic.

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