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sim80n
Participant
March 13, 2015
Answered

Lightroom CC will not install!

  • March 13, 2015
  • 2 replies
  • 2101 views

I am using the Creative Cloud Packager to build individual Adobe packages for installation through SCCM on Dell PC's. I have successfully built and deployed quite a few packages including Photoshop, InDesign, Fireworks, and Bridge, but for some reason the Lightroom package will not install.

We have an enterprise license and I am using the same procedure I used for all of the other packages. The Lightroom installation media downloads and the package is successfully built but running the .exe or the .msi is not successful. When the installer is executed, it brings up the normal dialogue boxes and appears to be working. However, after a few minutes the box goes away with no error message and nothing is installed.

The most frustrating part is the lack of log files, I found the page pointing to the Common Files folder but there is no Adobe folder in there. I have tried installing and running the CC Packager on two different machines with the same result. I also tried installing Photoshop CC first to see if maybe it was a prerequisite for Lightroom but the result was the same. Any advice?

This topic has been closed for replies.
Correct answer Ashubijalwan1

Thank you for that tip, I am now able to silently install Lightroom. Are there any command line switches to block creation of a Desktop icon and the Creative Cloud sign in prompt?


Yes, sign in can be suppressed. Please go the link below.

https://helpx.adobe.com/creative-cloud/packager/installing-products-exception-folder.html

Thanks,
Ashish

2 replies

P
panamadevil
Participant
March 23, 2017

I need help installing the program from the CD I got lightroom 6 as a give the first time i installed it it worked just fine up until a few months ago when it just stoped loading up, I tried to delate the program and reinstalled it but it just stops responding, I have an Imack desk top with the latest upgrade which is the sierra version 10.12.3 can anyone help please

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 13, 2015

Moving this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite forum.

Ashubijalwan1
Adobe Employee
Ashubijalwan1
Adobe Employee
March 17, 2015

Hi Stephen,

Adobe Lightroom goes to exception folder once a package is created. You would need to install Adobe lightroom under exception folder using ExceptionDeployer.exe (WIN).

For more info, please visit : https://helpx.adobe.com/creative-cloud/packager/using-exceptions-deployer.html

Thanks,
Ashish

M
MissHickman
Participant
April 24, 2017

Thank you for pointing me in the right direction Ashubijalwan1. Thank you!

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