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PatrickS.
Known Participant
May 9, 2023
Answered

Lightroom Classic 12.3 Download issue (403)

  • May 9, 2023
  • 1 reply
  • 1299 views

Hello,
I am experiencing an issue while downloading Lightroom Classic 12.3 via our internal Update server. As soon as I click on "Install" the error 403 appears.

We set up the internal server about 2 years ago and it worked perfectly fine. Since the latest updates were downloaded via AUSST this issue appears. I even tried to download the updates again but nothing changed.

We are able to install all CC Products and even Lightroom Classic 11.5 but if we try to update or freshly install Lightroom Classic 12.3 the error appears without starting the download. The solution from https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error403 won't change anything. I logged out from Adobe CC and even uninstalled the whole application -> same issue. It also appears on different computers.

This topic has been closed for replies.
Correct answer michaelaa38536400

Just to close this question after a "FRESH" AUSST download everything works again.

1 reply

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Community Manager
SuJoshiCommunity Manager
Community Manager
May 9, 2023

@PatrickS. Please check and verify if Lightroom Classic 12.3 version is downloaded on the AUSST server.

 

P
PatrickS.Author
Known Participant
May 9, 2023

@SuJoshi the following zip Archive exists on our AUSST server \inetpub\wwwroot\updates\ACC\products\AdobeProducts\LTRM\12.3.0.202304101834\win64\41589796-aa12-4154-ac17-f20284200994\AdobeLightroom-mul.zip

The .zip has a size of 1,37GB and we are only using Windows 64-bit clients.

M
michaelaa38536400Correct answer
Participant
May 22, 2023

Just to close this question after a "FRESH" AUSST download everything works again.

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