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Lightroom Classic 12.3 Download issue (403)

Community Beginner ,
May 09, 2023 May 09, 2023

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Hello,
I am experiencing an issue while downloading Lightroom Classic 12.3 via our internal Update server. As soon as I click on "Install" the error 403 appears.

We set up the internal server about 2 years ago and it worked perfectly fine. Since the latest updates were downloaded via AUSST this issue appears. I even tried to download the updates again but nothing changed.

We are able to install all CC Products and even Lightroom Classic 11.5 but if we try to update or freshly install Lightroom Classic 12.3 the error appears without starting the download. The solution from https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error403 won't change anything. I logged out from Adobe CC and even uninstalled the whole application -> same issue. It also appears on different computers.

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Deploy and package apps , Enterprise , Troubleshooting

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correct answers 1 Correct answer

New Here , May 21, 2023 May 21, 2023

Just to close this question after a "FRESH" AUSST download everything works again.

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Adobe Employee ,
May 09, 2023 May 09, 2023

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@PatrickS. Please check and verify if Lightroom Classic 12.3 version is downloaded on the AUSST server.

 

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Community Beginner ,
May 09, 2023 May 09, 2023

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@SuJoshi the following zip Archive exists on our AUSST server \inetpub\wwwroot\updates\ACC\products\AdobeProducts\LTRM\12.3.0.202304101834\win64\41589796-aa12-4154-ac17-f20284200994\AdobeLightroom-mul.zip

The .zip has a size of 1,37GB and we are only using Windows 64-bit clients.

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New Here ,
May 21, 2023 May 21, 2023

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Just to close this question after a "FRESH" AUSST download everything works again.

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