Local machine license limited to 2 machines?

[a-stalsberg]

Hi there..Fairly specific question here about licenses and the limit to 2 machines pr account.

I work at a University, and while the University have way more, I run about 50 machines with ADobe licenses on them. These licenses are tied to the machine, and not the account the students have.
Basically they are machine-licenses that lets anyone log on to them, log in with their Adobe account, and use the software without having their own subscription going.

And this has worked fine for a long time now!
However, this year I have a student that reported a problem I have not encountered the last 10 years I've been working here, and we've had these machine licenses for as long as I can remember.
Case is:

• Student has his own subscription tied to his account.
• Student has two machines for that account (laptop and desktop).
• Student logs in with that account on our machines (with local machine license).
• Adobe claims he's trying to use his license on more than 2 machines.

Should it not ignore his personal license and use the local machine license instead? It feels really wrong that the software ignores the machine license and goes straight for his and forces him to log off on one of this machines (that he pays for), and ignores our license (that we pay for) only based on his account?

[Anshul_Nautiyal · Accepted solution]

Hi @a-stalsberg,

Thank you for reaching out. Based on your query, it seems that you have assigned Shared Device Licenses (SDL) to your lab machines, allowing students to log in with their accounts and use the applications. However, in this case, one student who already has a personal Adobe subscription logged into one of the university’s machine-licensed computers using their personal Adobe ID. When they did so, Adobe displayed an error indicating that the student had exceeded their two-device activation limit.

This issue may be occurring due to a licensing conflict between the Shared Device License and the student’s personal Adobe ID subscription.

To remediate this issue, I recommend configuring the access policy for the SDL licenses to allow only Enterprise or Federated users. This will restrict access to Enterprise users only. Signing in with personal Adobe IDs will not enable access to the applications, which helps ensure that only authorized users can use the lab machines under the institution’s license.

For more information, please refer to the following document: https://adobe.ly/4mV5Ksq

I hope this helps. Please let us know if you need any further assistance.

Regards,

^AN