Locked out of admin console

Forum|Forum|3 years ago
March 15, 2023
1 reply
690 views

We have a client who started up and we didn't think ahead to get control over the admin panel.
We can't login to it because there is an adobe administrator, but all the high ups in the company do not who it is.
I have been through testing accounts with people and checking the company accounts but have found no trace of who administrators the acccount. We usually would use a generic one such as adobe@

Is there anyway to recover access to the admin panel or to find out who is the admin? I have check but it doesn't appear anyone has been added to the team so they do not appear under My Plans in the normal adobe sign in.

This topic has been closed for replies.

kglad

Community Expert

@Davidrhcp

isn't there a traceable plan owner? they can access the admin panel and assign/remove admins.

D

DavidrhcpAuthor

Participant

On second throughts, does it ever exist until you purchase a plan, maybe I have forgottent the process and once a plan is purchased then that is the team? Sorry for being a bit thick on this one.

kglad

Community Expert

a plan has to be purchased to have an owner and for anyone to access the administration console.

so, if your company has a team or enterprise plan, your company has an owner of the plan that can access the console.

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