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log in per plan

Explorer ,
May 02, 2023 May 02, 2023

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I have a bunch of different Adobe plans, all under one Adobe Account. Several have photoshop. Several have Acrobat. I have enough total licenses for all adobe products on all computers that need them.

When I use Acrobat (or PS) on any of my computers, it only shows the number of licenses on one plan, but doesn't say which of my plans it is. It doesn't show the total number of licenses in all my plans. I always have to make it log out of one computer, but then when I use that computer it makes me log in using that one again (have to log out of another).

How can I use all the licenses I pay for so I don't have to keep logging out a computer I don't happen to be using at the moment?

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Licensing , Manage account

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correct answers 3 Correct answers

LEGEND , May 03, 2023 May 03, 2023

You cannot aggregate plans under one account. You are throwing money away. 

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Adobe Employee , May 03, 2023 May 03, 2023

Hi @frevi 

 

Thank you for reaching out to us and explainig your issue. We would need some more information to assist you further.

 

If you are an individual customer who has multiple licenses purchased on your single account, please go to https://helpx.adobe.com/contact.html and log into the site.

Click the chat pod on the bottom right and type AGENT to get a real person who can help.

Please be patient 1:1 customer care puts you in a queue.

 

If you are an Enterprise / Teams customer, please ra

...

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Community Expert , May 03, 2023 May 03, 2023

@frevi 

 

when you do contact support, have them also consider whether a teams or enterprise subscription would be a better fit for your needs/budget.

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Community Expert ,
May 02, 2023 May 02, 2023

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Hi @frevi,

Do you have a Team/Enterprise account or a bunch of individual accounts?

-Manan

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LEGEND ,
May 03, 2023 May 03, 2023

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You cannot aggregate plans under one account. You are throwing money away. 

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Explorer ,
May 03, 2023 May 03, 2023

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yeah, that's what I figured.

thank you.

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Adobe Employee ,
May 03, 2023 May 03, 2023

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Hi @frevi 

 

Thank you for reaching out to us and explainig your issue. We would need some more information to assist you further.

 

If you are an individual customer who has multiple licenses purchased on your single account, please go to https://helpx.adobe.com/contact.html and log into the site.

Click the chat pod on the bottom right and type AGENT to get a real person who can help.

Please be patient 1:1 customer care puts you in a queue.

 

If you are an Enterprise / Teams customer, please raise a support case with us from the Admin console > Support Tab.

We will investigate the issue and help you in getting your query addressed.

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Explorer ,
May 03, 2023 May 03, 2023

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thank you, very helpful

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Community Expert ,
May 03, 2023 May 03, 2023

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@frevi 

 

when you do contact support, have them also consider whether a teams or enterprise subscription would be a better fit for your needs/budget.

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Explorer ,
May 03, 2023 May 03, 2023

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thank you, much appreciated

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Community Expert ,
May 03, 2023 May 03, 2023

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you're welcome 

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