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attoexa
attoexa
Participant
October 29, 2024
Answered

Logitech MX Creative Console offer also valid for Creative Cloud for Teams license holders?

  • October 29, 2024
  • 1 reply
  • 1154 views

My three colleagues and I are all Creative Cloud for Teams (all apps) license holders. If we purchased four of the new Logitech MX Creative Consoles, would all four of us be eligible for the free 3-month period, or does this only work for non-Teams memberships? The terms & conditions page is not quite clear on this. Has anybody here in a similar situation already have experience with redeeming the offer? 

    This topic has been closed for replies.
    Correct answer Anshul_Nautiyal

    Hi there,

     

    Thank you for reaching out. Currently, the offer is only available for Adobe Creative Cloud Individual subscriptions. Each purchase of an MX Creative Console provides a complimentary 3-month membership specifically for individual subscriptions. While all four of you would be eligible for the offer individually, it unfortunately does not extend to Creative Cloud for Teams subscriptions.

     

    Please let us know if you have further questions—we’re here to help!

     

    Regards,
    ^AN

    1 reply

    A
    Community Manager
    Anshul_NautiyalCommunity ManagerCorrect answer
    Community Manager
    October 29, 2024

    Hi there,

     

    Thank you for reaching out. Currently, the offer is only available for Adobe Creative Cloud Individual subscriptions. Each purchase of an MX Creative Console provides a complimentary 3-month membership specifically for individual subscriptions. While all four of you would be eligible for the offer individually, it unfortunately does not extend to Creative Cloud for Teams subscriptions.

     

    Please let us know if you have further questions—we’re here to help!

     

    Regards,
    ^AN

    attoexa
    attoexaAuthor
    Participant
    October 29, 2024

    Hi ÂN,

     

    Thanks for getting back to me on this so quickly. This is of course very unfortunate, because all four of us would have very much liked to have purchased the new Creative Console as part of this offer. Is there really no way at all that we could benefit from the promotion? Would it be possible, for example, to suspend our Teams subscription for the duration of the free membership?

     

    Best regards,

     

    Jan

    A
    Community Manager
    Anshul_NautiyalCommunity Manager
    Community Manager
    October 30, 2024

    Hi there,

     

    Unfortunately, the promotion is indeed tied specifically to Adobe Creative Cloud Individual subscriptions, and suspending a Teams subscription to activate the free period on an Individual plan isn't typically supported. You might, however, consider reaching out directly to Adobe's support to check on this. For guidance on contacting support for Teams subscriptions, please refer to this documentation. 

     

    Regards,
    ^AN

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