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Jeff A Wright published an article on 22 January that a new registration process has been introduced for older products such as CS6 Design Standard and Lightroom CS6. We noticed that too. Unfortunately very annoying but ok until last week.
Unfortunately, we now have a problem. The new login process is hanging up. After Lightroom was running smoothly on one of our computers, we've been stuck in an endless loop since last week:
We want to open Lightroom, the login dialogue appears, we scan the code, confirm the email address and enter the code from the email into the dialogue. Then we enter our password and confirm the user conditions. The dialogue disappears and sadly Lightroom does not open. Unfortunately, there is nothing to be found in the Task Manager - not even a hung Lightroom. Then we restart Lightroom and the login dialogue appears again. We are now trapped in an endless loop.
Support says there is no more support for these programmes and leaves me alone with the problem. Well, that would be fine if Adobe hadn't changed something in the programme or the registration process. Adobe is responsible for this. Is there a solution to the problem?
Uninstalling, Adobe CC Cleaner, etc. have unfortunately not helped. The licence has not yet been used up. What is the solution? What should I do?
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Hi @Tina37805318rt3h
We're glad it worked out for you. If you need any further assistance, feel free to reach out to us.
^CS