Lost license to Creative Cloud All Apps

[Nick27004125po3t]

We are paying monthly for a license for Create Cloud All Apps.  We're a non-profit organisation, and the person who was using the license has now left.  None of us who remain seem to be able to access the admin console to reassign the license (it says we don't have permission to log in to the console), and the previous user account appears to have been deleted now.  How do we get access back to the license please?

[kglad · Accepted solution]

contact the person that left. 

i'm not sure anyone at adobe can override what will appear to be your console settings. 

but you can try:  use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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[Nick27004125po3t]

Thank you!

[kglad]

you're welcome.

is the problem resolved?

[Nick27004125po3t · Accepted solution]

Yes, thank you, the agent was able to help through chat.

[kglad]

oh, great news.  glad all's well.