Lost option to request signature

[rlewis_new]

You recently merged personal and business accounts which has made Acrobat unusable for the organization and since you can't create any actual Admin tools, each user has to be fixed individually. How can you call this an "enterprise" product and have zero tools for centralized management?

We've got most users back on Acrobat Pro but some of them are missing features. Like they can edit, the can redact, which both indicate they have a Acrobat Pro, yet they cannot request signatures.

What is the problem?

[kglad]

@rlewis_new 

was your post moved from some location where your post is better understood?  or do you think you're addressing someone from adobe in these user-to-user forums?

[Amy Walters319]

@rlewis_new was this ever resolved?

[rlewis_new · Accepted solution]

Yes, we had to go into Windows credential manager and delete every entry for Adobe.

[kglad]

@rlewis_new 

thank you for the update.