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Lost option to request signature

Community Beginner ,
Dec 28, 2022 Dec 28, 2022

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You recently merged personal and business accounts which has made Acrobat unusable for the organization and since you can't create any actual Admin tools, each user has to be fixed individually. How can you call this an "enterprise" product and have zero tools for centralized management?

 

We've got most users back on Acrobat Pro but some of them are missing features. Like they can edit, the can redact, which both indicate they have a Acrobat Pro, yet they cannot request signatures.

 

What is the problem?

 

 

 

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Enterprise , Troubleshooting

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correct answers 1 Correct answer

Community Beginner , Aug 21, 2023 Aug 21, 2023

Yes, we had to go into Windows credential manager and delete every entry for Adobe.

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Community Expert ,
Dec 28, 2022 Dec 28, 2022

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@rlewis_new 

 

was your post moved from some location where your post is better understood?  or do you think you're addressing someone from adobe in these user-to-user forums?

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New Here ,
Aug 21, 2023 Aug 21, 2023

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@rlewis_new was this ever resolved?

 

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Community Beginner ,
Aug 21, 2023 Aug 21, 2023

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Yes, we had to go into Windows credential manager and delete every entry for Adobe.

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Community Expert ,
Aug 21, 2023 Aug 21, 2023

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@rlewis_new 

 

thank you for the update.

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