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A
AsktoLearn
Inspiring
November 11, 2020
Answered

LWS : Data Retrieval Error

  • November 11, 2020
  • 2 replies
  • 642 views
1. What's causing the issue and what would be the possible resolution?

- Tried using different browser
- Tried clearing the browser cache

2. Can perpetual license owners use LWS?
Thanks,

 

This topic has been closed for replies.
Correct answer AsktoLearn

Using Microsoft Edge browser solved the issue. It won't open on Google Chrome and Mozilla Firefox.
Would you mind explaining why it would open in Microsoft Edge and not in Google Chrome or Mozilla Firefox?

Appreciate you insights @Vikrant R .

Cheers,

2 replies

P
Pierluigi5023
Participating Frequently
September 23, 2021

my LWS account from 2011 results deactivated. Someone knows how to re-store it? Can't find a way to contact Adobe directly.

Thanks

Vikrant R
Community Manager
Vikrant RCommunity Manager
Community Manager
November 11, 2020

Are you still facing this issue? I tried just now and was able to sign-in successfully.

 

LWS is used to distribute volume serial numbers. Have you successfully accessed LWS in the past? And are you using the correct email address to sign-in?

 

If you're an individual customer, you can access your serial number(s) from your Orders Summary page. See, https://helpx.adobe.com/download-install/kb/find-serial-number.html

    A
    AsktoLearnAuthorCorrect answer
    Inspiring
    November 12, 2020

    Using Microsoft Edge browser solved the issue. It won't open on Google Chrome and Mozilla Firefox.
    Would you mind explaining why it would open in Microsoft Edge and not in Google Chrome or Mozilla Firefox?

    Appreciate you insights @Vikrant R .

    Cheers,

    AsktoLearn
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