LWS : Data Retrieval Error

[AsktoLearn]

1. What's causing the issue and what would be the possible resolution?

- Tried using different browser
- Tried clearing the browser cache

2. Can perpetual license owners use LWS?
Thanks,

[Vikrant R]

Are you still facing this issue? I tried just now and was able to sign-in successfully.

LWS is used to distribute volume serial numbers. Have you successfully accessed LWS in the past? And are you using the correct email address to sign-in?

If you're an individual customer, you can access your serial number(s) from your Orders Summary page. See, https://helpx.adobe.com/download-install/kb/find-serial-number.html

[AsktoLearn · Accepted solution]

Using Microsoft Edge browser solved the issue. It won't open on Google Chrome and Mozilla Firefox.
Would you mind explaining why it would open in Microsoft Edge and not in Google Chrome or Mozilla Firefox?

Appreciate you insights @Vikrant R .

Cheers,

[Pierluigi5023]

my LWS account from 2011 results deactivated. Someone knows how to re-store it? Can't find a way to contact Adobe directly.

Thanks