• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

LWS : Data Retrieval Error

Explorer ,
Nov 10, 2020 Nov 10, 2020

Copy link to clipboard

Copied

1. What's causing the issue and what would be the possible resolution?

- Tried using different browser
- Tried clearing the browser cache

2. Can perpetual license owners use LWS?
Thanks,

 

AsktoLearn
TOPICS
Licensing , Manage account , Troubleshooting

Views

163

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Explorer , Nov 11, 2020 Nov 11, 2020

Using Microsoft Edge browser solved the issue. It won't open on Google Chrome and Mozilla Firefox.
Would you mind explaining why it would open in Microsoft Edge and not in Google Chrome or Mozilla Firefox?

Appreciate you insights @Vikrant Rai .

Cheers,

Likes

Translate

Translate
Adobe Employee ,
Nov 11, 2020 Nov 11, 2020

Copy link to clipboard

Copied

Are you still facing this issue? I tried just now and was able to sign-in successfully.

 

LWS is used to distribute volume serial numbers. Have you successfully accessed LWS in the past? And are you using the correct email address to sign-in?

 

If you're an individual customer, you can access your serial number(s) from your Orders Summary page. See, https://helpx.adobe.com/download-install/kb/find-serial-number.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 11, 2020 Nov 11, 2020

Copy link to clipboard

Copied

Using Microsoft Edge browser solved the issue. It won't open on Google Chrome and Mozilla Firefox.
Would you mind explaining why it would open in Microsoft Edge and not in Google Chrome or Mozilla Firefox?

Appreciate you insights @Vikrant Rai .

Cheers,

AsktoLearn

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 23, 2021 Sep 23, 2021

Copy link to clipboard

Copied

LATEST

my LWS account from 2011 results deactivated. Someone knows how to re-store it? Can't find a way to contact Adobe directly.

Thanks

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines