LWS doesn't work

[Gourou]

I bought Acrobat and Photoshop but when I connect to LWS the login goes through but I always find myself on the page :

licensing.adobe.com/sap(bD1mciZjPTAwMw==)/bc/bsp/sap/zavllogin/not_licensing.htm

there is a big bug...

It doesn't dépend on browser.

Thanks

[kglad]

<moved from download&install>

[Gourou]

Hello !

Any idea to get around the problem ?

Thanks

[Vikrant R]

Could you provide some more details about the plan you purchased? Is this a volume purchase. And can you tell us a bit about the licence type?

Access to LWS is restricted and only available to authorized users, so I am wondering if anyone else in your org is the authorized to access LWS instead of you. Adding a document for generic troubleshooting: https://helpx.adobe.com/x-productkb/policy-pricing/volume-licensing-site.html

[Gourou]

Hello,

I think it's a volume purchase, I got the email from my supplier :

-------- Message forwarded --------
Subject: Helios GroupeSoftware | ADOBE CLP delivery
Date: Mon, 8 Nov 2021 22:08:25 +0100
From: automateGeode@fr.scc.com
For: jerome.vidal@univ-tlse3.fr
Copy to: PHARMACIE.INFORMATIQUE@UNIV-TLSE3.FR

Hello,

We confirm the delivery of your CLP order number 4500461589.

An email has been sent to the deployment contact email address you provided. In order to download his license, PASCAL MOUROU must connect to the LWS Site with his email address declared in the “deployment contact” field.

Your order is for 1 Acrobat Professional license (s).
The associated serial number (s) are:

- Win serial number: 1118 -.....
- Mac serial number: 1118 -.....
- Other serial number:

Regards,
Helios Portal

-----------------------------------

My first connection to LWS worked fine, I was even able to initialize a secondary address for my account.

Thank you

[Gourou · Accepted solution]

Hello again
I just logged in using a third browser and was able to download the software and retrieve the licenses.
I therefore cancel my request
thanks very much