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AdasanISD15
AdasanISD15
Participating Frequently
January 30, 2019
Answered

Migrating device licenses to multi-user licenses

  • January 30, 2019
  • 3 replies
  • 3832 views

I have the entire Creative Cloud Suite installed in 3 labs, and a number of smaller clusters of computers throughout the school that I work in. Upon logging into the Adobe Admin Console today, I see a notification bar across the top saying that device licenses are being retired as of 12/31/19, and that I should migrate to multi-user licenses instead, with a button to do so.

Obviously, with the school year in full swing, that's not something I want to be jumping into just yet - most likely something I'll dive into during the summer. My question is this - what is the difference between device licenses and the new multi-user licenses? I haven't been able to find any documentation on the differences, and what migrating from device licenses to multi-user licenses means for us.

    This topic has been closed for replies.

    3 replies

    T
    Tumo Center
    Participant
    February 8, 2019

    Adobe's licensing and support are getting more and more ridiculous.

    I have been on-line with their support for more than 45 minutes and still waiting for someone to start answering my questions.

    I lost another hour or so yesterday waiting for a customer rep.

    600 students...? I have 14,000...

    Toon Boom, 3D Coat and others have given me roaming licenses to be installed on my own servers with a maximum number of connections. Easy as a breeze. When the maximum number is reached, the next student will have to wait for somebody to log off. Never had any problems or difficulties.

    With Adobe, it's one disappointing process after another. Pushing my colleagues as hard as I can to find alternatives.

      T
      timothyp9202975
      Participant
      February 8, 2019

      Yeah. I really don't understand why Adobe is doing this. This will cause them to have more servers to accommodate millions of new accounts with cloud storage. We simply don't need this. Such a waste of time and money. So now our IT department will have yet another account to create and keep up with, "sigh"

      alisterblack
      Community Manager
      alisterblackCommunity ManagerCorrect answer
      Community Manager
      January 31, 2019

      Hi,

      You can find some documentation below.

      Shared device licensing | Deployment Guide

      Migrate from Device Licensing to Shared Device Licensing

      Shared device license FAQ

      Creative Cloud in Lab Environments - VIP guide

      Creative Cloud in Lab Environments - ETLA guide

      jasonh78977010
      jasonh78977010
      Participant
      February 4, 2019

      That all sounds well and good, but the term "multi-USER license" is not mentioned anywhere in the documentation referenced, only shared device licensing.  How can we be confident when trying to explain to our end-users, administrators, and ultimately the school board, why and how our licensing is changing (that we just spent $12,500 for), when Adobe's own documentation can't do that?

        alisterblack
        Community Manager
        alisterblackCommunity Manager
        Community Manager
        February 5, 2019

        Hi,

        The previous device licenses licensed the device and not the user. The same remains true for the new Shared Device License which also allows users to bring any level of services they are entitled to when they sign in. This means they can used cloud-first apps like XD and Lightroom CC as well as services.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        January 30, 2019

        [moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS]

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