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N
Nederoski
Participating Frequently
March 8, 2019
Question

Migrating Shared Device Licenses (Educational) to Student Computers

  • March 8, 2019
  • 2 replies
  • 2412 views

I am having an issue with my access to Adobe Creative Cloud packages and services. Specifically, I have an Educational license that has the full Creative Cloud available across 20 student computers (as well as my own computer). 14 of my student computers work fine, but 6 of them suddenly "lost" their licenses to After Effects, Audition, etc. These computers are all set up the same way and everything is up to date. I am unsure how to fix this issue, aside from having to mirror a "working" computer across to all the ones who aren't. Any help would be appreciated.

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2 replies

alisterblack
Community Manager
alisterblackCommunity Manager
Community Manager
March 11, 2019

Hi,

Have you set up all the machines with your new Shared Device License in the same way? Are users able to sign in on those machines?

N
NederoskiAuthor
Participating Frequently
March 20, 2019

I set them all up originally when we purchased the device licenses (2 years ago), but have not done anything with them since. Year 1 and 2 they were fine, the 6 that "went down" stopped working about a month into this most recent school year (in October).

alisterblack
Community Manager
alisterblackCommunity Manager
Community Manager
March 20, 2019

Thanks,

When you say they 'went down' - how does this manifest itself. What happens when someone signs in to the SDL applications?

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 8, 2019

Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.

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