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Migration from student account to private one not working

New Here ,
Aug 31, 2022 Aug 31, 2022

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Hey everyone,

 

I am currently still enrolled in the student program for Adobe CC, but my enrollment at university ends today/tomorrow. I tried to migrate my assets as described in https://helpx.adobe.com/enterprise/using/migrate-student-assets.html, but when I go to https://graduation.adobe.com/ and type in my university's mail address (the one my student account runs on), then I get the error message:

 

(roughly translated from German)

 

"Personal accounts are not being supported, use a company's or university's account instead to use this service."

 

...which is what I am already doing. Can anyone help me?

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correct answers 1 Correct answer

Community Expert , Aug 31, 2022 Aug 31, 2022

Please contact support for assistance, as only they can resolve account issues.

-Manan

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Community Expert ,
Aug 31, 2022 Aug 31, 2022

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Please contact support for assistance, as only they can resolve account issues.

-Manan

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New Here ,
Sep 01, 2022 Sep 01, 2022

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Thanks! The support could help me.

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