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GraemeLowe
Participant
June 9, 2020
Answered

Migration to Federated account

  • June 9, 2020
  • 2 replies
  • 1047 views

Hi,

We have been using Adobe accounts until now. We have just moved to federated acocunts, using the same emails logins.

I have removed my Adobe account, leaving just my federated account.

When I log in to Acrobat Pro DC or cloud, I select work account, but it signs me in with the personal account (shows the blue icon, not orange).

I have no license with personal adobe account anymore. How do I force it to use federated?

I've tried clearing all the saved credentials.

    This topic has been closed for replies.
    Correct answer SuJoshi

    Hello Graeme,

     

    Please do not get confused with the color of the circle you are getting when signing in to your account using a federated ID. It shows the same blue circle for both Federated and Adobe ID. 

    It is just a logo that shows when you select "company or school account" option and after signing in to the account, it will show the blue color circle. You can always go to the "My Plans" section to verify the subscription you have.

    2 replies

    S
    Community Manager
    SuJoshiCommunity ManagerCorrect answer
    Community Manager
    June 10, 2020

    Hello Graeme,

     

    Please do not get confused with the color of the circle you are getting when signing in to your account using a federated ID. It shows the same blue circle for both Federated and Adobe ID. 

    It is just a logo that shows when you select "company or school account" option and after signing in to the account, it will show the blue color circle. You can always go to the "My Plans" section to verify the subscription you have.

      G
      GraemeLoweAuthor
      Participant
      June 11, 2020

      ok, thanks. I worked that out yesterday. I think it's Adobe cnfusing the situation though. It also only shows "Adobe Account" for both.

      I seem to have sorted it all out now that the emails are different. just means we have 70 people that have to do the same, so some how, we have to produce some docs for the end users.

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      June 9, 2020

      I have no idea what you mean by 'federated account' but you will most likely have to remove and reinstall to clear all traces of your old account before you use a new account

       

      Log out of your personal account and UN-install

      https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs may be needed

       

      Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
      https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

      G
      GraemeLoweAuthor
      Participant
      June 9, 2020

      Thanks John, I'll try that. Not sure our service desk are going to be too happy with having to re-install all users software though.

      The federated account is the linked Adobe account via ADFS.

      G
      GraemeLoweAuthor
      Participant
      June 9, 2020

      mm that didn't work.

      Still logs in with the personal account (shows "Adobe Account" under my name. Should be work account and be orange not blue.

      Looks like adobe can't tell the difference between my 2 acocunts as they are the same email.

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