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Missing Acrobat after installation with Creative Cloud Package

New Here ,
Jan 09, 2019 Jan 09, 2019

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We currently use the serial number based licensing from our ETLA desktop contract.

We still pack our Creative Cloud installation packages with the Creative Cloud Packager offline tool and version CC2018 because we can not yet implement user-based licensing in our organization.

Recently, we are seeing the problem that the Acrobat DC (19.0) will not be installed when we run an installation package created with the Creative Cloud Packager.
This applies to both the CC Complete package, as well as a single package in which only the Acrobat is included.
There is no error message. The Acrobat is missing after the installation on the target system.

???

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Deploy and package apps , Enterprise

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Adobe Employee ,
Jan 09, 2019 Jan 09, 2019

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Hi,

Acrobat has its own MSI file separate to the main 'build' MSI. You can either run this or run the EXE which will install both.

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New Here ,
May 07, 2019 May 07, 2019

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I'm having the same challenge: Acrobat doesn't install correctly. Where do I find the EXE file referred to in the above answer?

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Adobe Employee ,
May 08, 2019 May 08, 2019

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If you have built a package either on the Adobe Admin Console or using Creative Cloud Packager, the output includes an EXE file which will install CC apps and Acrobat. However if you use the MSI file, you will find that you need to run both the CC MSI file and the Acrobat MSI file.

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New Here ,
Oct 11, 2019 Oct 11, 2019

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Running the following executable "$($PackageName)\Build\Setup\APRO19.0\Adobe Acrobat\Setup.exe" with the argument "/sAll" seems to work when the main MSI isn't installing Acrobat.

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Adobe Employee ,
May 08, 2019 May 08, 2019

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Moving this query to Enterprise & Teams​ community space.

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