Missing folders CC Library

[marined42221335]

Hi there, some folders synced in the CC libraries have disappeared mysteriously. All team members checked if we could find them in deleted items but unfortunately, they are not there. It is a big deal cause it's affecting a large piece of work in many departments. Could anyone please give us a hand?

[kglad]

if this issue last more than one day (ie, others are seeing this too):

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails for one team member, open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

<moved from cc services>

[Kevin Stohlmeyer]

Go to Assets.adobe.com do the folders appear on the website?

I've had folders temporarily "disappear" because of delays with syncing larger assets.

Once the assets/folders are synced they "reappear".