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Missing folders CC Library

New Here ,
Dec 29, 2022 Dec 29, 2022

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Hi there, some folders synced in the CC libraries have disappeared mysteriously. All team members checked if we could find them in deleted items but unfortunately, they are not there. It is a big deal cause it's affecting a large piece of work in many departments. Could anyone please give us a hand?

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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if this issue last more than one day (ie, others are seeing this too):

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails for one team member, open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

<moved from cc services>

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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Go to Assets.adobe.com do the folders appear on the website?

I've had folders temporarily "disappear" because of delays with syncing larger assets.

Once the assets/folders are synced they "reappear".

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