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Move users to another team

New Here ,
Oct 04, 2022 Oct 04, 2022

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Good morning

I need to move the licenses I use to a team (with its access, billing)
on another team (different company, billing)

if I delete the user test1@comapny.com from a team

and I create and associate the license on the second team always with the same email test1@comapny.com

do i keep preferences and cloud files?

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Admin console , Teams

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correct answers 1 Correct answer

Adobe Employee , Oct 05, 2022 Oct 05, 2022

Hello,

If it's an Adobe ID then there is no issue, the cloud assets will have no issues. If it's an enterprise ID and you remove the domain and the user details from the old console then, the users will lose the assets so it's better if they can manually back up the assets. 

https://helpx.adobe.com/in/enterprise/kb/transfer-assets.html

For Application preferences, if the users are not changing devices then no issues.

 

Thanks,

Nikhil Gupta

 

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Community Expert ,
Oct 04, 2022 Oct 04, 2022

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Preferences yes, as they are stored locally on your work computer. As the cloud data belong to the company, I suppose those will not migrate automatically. I suggest chatting with support on this matter. You can contact support via the admin console (https://adminconsole.adobe.com). It is anyway wise to back up the cloud data. That should be an easy task as cloud data is cached locally. For the libraries, you need to take extra care. Be sure to read and understand this document: https://helpx.adobe.com/creative-cloud/user-guide.html

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Oct 05, 2022 Oct 05, 2022

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Hello,

If it's an Adobe ID then there is no issue, the cloud assets will have no issues. If it's an enterprise ID and you remove the domain and the user details from the old console then, the users will lose the assets so it's better if they can manually back up the assets. 

https://helpx.adobe.com/in/enterprise/kb/transfer-assets.html

For Application preferences, if the users are not changing devices then no issues.

 

Thanks,

Nikhil Gupta

 

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines