Moved user from personal account to corporate account - files gone

Report · Jun 07, 2022

We recently created a corporate account for Adobe products. One place to manage licenses.

We have an employee who had a separate Adobe Creative Cloud account and renewal was coming up. Instead of renewing, we cancelled the auto-renew, and purchased a license in the Admin Portal. We put the user's email in and she received the email.

She went through the process and used her email (same one as the personal account) and got signed in.

However, all of her files are now missing. We thought it would just attach the new license to the existing account... but that doesn't seem to be the case.

She can still switch sign in as the "personal' account (gives two options, the corporate and personal) when she signs in, but the cloud files she had are no longer there.

Is there a way to get these files back?