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Paramasivam35219600al31
Participant
February 3, 2024
Answered

Moving from Share Device licence to User licence

  • February 3, 2024
  • 1 reply
  • 640 views

Hi, we move out from SDL to user licence. All our staff using the same device (previously used SDL). 

When sign in, the device still show 'this is share device' and unable to use the app.

New licence purchased and in Adobe console, the user info correct.

We try to uninstall the apps and reinstall with new package - still not working.

Need help.

    This topic has been closed for replies.
    Correct answer Ashish_Harrison

    @Paramasivam35219600al31, to convert the installed SDL package to Named User License, please delete the OperatingConfigs folder from the machine.
    Please ensure the user is logged out from the CCD before making changes. 

     

    Win C:\\ProgramData\\Adobe\\OperatingConfigs\\"

    ProgramData Folder is Hidden Folder

     

    Mac: "/Library/Application Support/Adobe/OperatingConfigs/"

     

    Thank you!

    1 reply

    Ashish_Harrison
    Adobe Employee
    Ashish_HarrisonCorrect answer
    Adobe Employee
    February 6, 2024

    @Paramasivam35219600al31, to convert the installed SDL package to Named User License, please delete the OperatingConfigs folder from the machine.
    Please ensure the user is logged out from the CCD before making changes. 

     

    Win C:\\ProgramData\\Adobe\\OperatingConfigs\\"

    ProgramData Folder is Hidden Folder

     

    Mac: "/Library/Application Support/Adobe/OperatingConfigs/"

     

    Thank you!

    Regards,Ashish Harrison
    P
    Paramasivam35219600al31Author
    Participant
    February 7, 2024

    @Ashish_Harrison tqvm. You have save my time. Thought formating the device is the final solution. But your guide solved the issue we are facing. Have a good day!

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