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Moving from Share Device licence to User licence

New Here ,
Feb 02, 2024 Feb 02, 2024

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Hi, we move out from SDL to user licence. All our staff using the same device (previously used SDL). 

When sign in, the device still show 'this is share device' and unable to use the app.

New licence purchased and in Adobe console, the user info correct.

We try to uninstall the apps and reinstall with new package - still not working.

Need help.

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Admin console , Licensing

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correct answers 1 Correct answer

Adobe Employee , Feb 06, 2024 Feb 06, 2024

@Paramasivam35219600al31, to convert the installed SDL package to Named User License, please delete the OperatingConfigs folder from the machine.
Please ensure the user is logged out from the CCD before making changes. 

 

Win C:\\ProgramData\\Adobe\\OperatingConfigs\\"

ProgramData Folder is Hidden Folder

 

Mac: "/Library/Application Support/Adobe/OperatingConfigs/"

 

Thank you!

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Adobe Employee ,
Feb 06, 2024 Feb 06, 2024

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@Paramasivam35219600al31, to convert the installed SDL package to Named User License, please delete the OperatingConfigs folder from the machine.
Please ensure the user is logged out from the CCD before making changes. 

 

Win C:\\ProgramData\\Adobe\\OperatingConfigs\\"

ProgramData Folder is Hidden Folder

 

Mac: "/Library/Application Support/Adobe/OperatingConfigs/"

 

Thank you!

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New Here ,
Feb 06, 2024 Feb 06, 2024

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@Ashish_Harrison tqvm. You have save my time. Thought formating the device is the final solution. But your guide solved the issue we are facing. Have a good day!

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