Multiple CC licenses

[DePascalis]

I have an Adobe ID which is the Primary Admin of one active CC for Teams license, which I'm not going to use anymore. I've now started at a new company which uses CC Enterprise and I want to use my old Adobe ID in the Enterprise. So I have two questions:

1. What happens if my old Adobe ID gets an invite to the Enterprise since the old Adobe ID already has an active license?
2. Could someone guide me through how to invite an existing Adobe ID to CC Enterprise (The admin believes that this is not possible).

I've read through the documentation multiple times but I'm still confused, and since I'm not admin over the CC Enterprise, I'm unable to experiment myself.

[kglad]

[moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS]

[alisterblack]

You can certainly add an existing Adobe ID to an enterprise Admin Console. Entitlements will stack. So for example, if you had 100 gb of storage on one account and another 100 gb on another, and you were added to both you would have 200 gb of storage available.

You can find more here: Creative Cloud for enterprise User Guide

[DePascalis]

Great, thank you! But, as I said, I've read the documentation and it's still unclear to me.

I work at a company with over 10k employees, so the IT-department doesn't put much effort in providing customized solutions for every user. The admin believes that adding an Adobe ID is not possible and I doubt that he would go through the User Guide for this. So, for me to get what I want, it would be easier if I could just instruct the admin on how to proceed. I would appreciate if you could provide me with a step-by-step guide on how to add an existing Adobe ID from the Enterprise Admin Console.

[alisterblack · Accepted solution]

Hi,

The IT admin just adds you in exactly the same way they add any other user to the console, there is no need to customize anything.

• Log into Admin Console
• Go to Users
• Click + sign to add new user and enter email address
• Add any product entitlement or admin rights as desired
• Click Add

This will work as long as the email address is not already on the Admin Console - for example as a Federated or Enterprise ID.

[DePascalis]

Thank you very much Alister, I hope the Admin is equally helpful now.

[DePascalis]

alisterblack​ Hi again.

So, I've been added to the Enterprise but I have some problems. When I run a CC program, the Limited Reached dialog appears. Shouldn't I be able to use the software on 4 computers since I now have two active licenses?

It appears like it's trying to access the CC for Teams license which is in use on two other computers. So, I removed myself from the CC for Teams users list in hope that it would use the Enterprise license instead, but I still get the Limited Reach.

I signed out from the CC app and tried to sign in again, but this time, using the "Sign in with an Enterprise ID" link. When I enter my email address, it automatically switches over to the Adobe ID sign in dialog (this is probably what I asked for from the beginning). When signed in again, I still get the Limited Reached dialog, even tough I have removed myself from the CC for Teams.

This is how it looks under Plans & Products under Manage Account for my Adobe ID:

	Plans & Products
	Creative Cloud for Teams Team name: My Team Name Manage plan    Edit payment details
	Adobe enterprise account Contact your IT administrator to make changes to your membership.

Any ideas on what is happening, am I using the Enterprise license or not?

[alisterblack]

Hi,

There are two different elements here.

First, how many computers can you use with your license?

On how many computers can I use my Creative Cloud subscription?

"Your individual Creative Cloud license lets you install your apps on more than one computer, activate (sign-in) on two, but use them on only one computer at a time."

If you are getting other behavior it may need to ping back to Adobe to check what subscription you have. To do this sign out and sign back in again.

Secondly the question of the 'Enterprise ID'. With an Admin Console with an Enterprise ETLA it is possible to set up additional types of ID outside of the Adobe ID, namely Federated and Enterprise ID. These are managed by the organisation not the individual. However Adobe ID can still be used (and this is not unusual). These are actually entirely separate accounts but the same limitations regarding use on multiple devices consecutively still applies. Note that an email address can only be used once on an Admin Console - so you could not have both a Federated or Enterprise ID and an Adobe ID with the same email address on the same console.

[DePascalis]

Ok, then I understood it correctly, and everything is set up the way I asked. As I described in the previous reply, I did sign out and in, but the Limited Reached dialog persists.

In the Limit Reached dialog, I used the option to sign out of the other two computers. This got me past the sign in issue for now, I'll have to wait and see what happens when the CC for Teams plan expires.

By the way, none of the two cumputers - signed in with the CC for teams license - are turned on.

Thanks again.