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New Users do not receive Welcome email

New Here ,
Dec 12, 2022 Dec 12, 2022

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When adding a new user with license assignment (Acrobat DC Pro) a welcome email is not sent. There are no blocks on emails (I'm an administrator) and there are no logs from Adobe emails. I've even tested with personal emails (@gmail, @outlook, etc) and even these don't receive the email.

 

I've been facing this problem for at least 3 weeks now and phone support has not helped at all.

 

Thank you all for your help.

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Admin console , Troubleshooting

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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quote

and phone support has not helped at all.

 

 


By @Suporte5DFB

Did you use the phone support as indicated with the admin console? https://adminconsole.adobe.com/support

I strongly recommend chat, as you get a transcript.

 

 

Those users do not have an Adobe ID yet? It's some time ago that I invited new users to Adobe with my company's Teams account.

ABAMBO | Hard- and Software Engineer | Photographer

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