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I have an enterprise subscription, but I don't see the plans anymore in my account.
On Creative Cloud desktop I can only start trials and I can't contact the support over the phone because my plan is not there anymore.
I am sure that the plan is stil lactive, I don't understand what happened.
We have reviewed the account that you have used to post here and we found out that you currently have an active Enterprise License.
If you want to switch profiles, sign out and sign back in. After entering your credentials, the Profile chooser will display. Select the profile of your choice.
Hope this helps.
Moving to the Enterprise & Teams forum
The following article might be of help