No active plans found.

[Dario24341228vxtz]

I have an enterprise subscription, but I don't see the plans anymore in my account.

On Creative Cloud desktop I can only start trials and I can't contact the support over the phone because my plan is not there anymore.

I am sure that the plan is stil lactive, I don't understand what happened.

[Manan Joshi]

Moving to the Enterprise & Teams forum

-Manan

[Manan Joshi]

The following article might be of help

https://helpx.adobe.com/hk_en/enterprise/kb/resolve-trial-and-license-expired-errors.html

-Manan

[iCharles · Accepted solution]

Hi Dario,

We have reviewed the account that you have used to post here and we found out that you currently have an active Enterprise License.

If you want to switch profiles, sign out and sign back in. After entering your credentials, the Profile chooser will display. Select the profile of your choice.

 

Hope this helps.

Charles.