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No active plans found.

New Here ,
May 06, 2022 May 06, 2022

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I have an enterprise subscription, but I don't see the plans anymore in my account.

On Creative Cloud desktop I can only start trials and I can't contact the support over the phone because my plan is not there anymore.

I am sure that the plan is stil lactive, I don't understand what happened.

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correct answers 1 Correct answer

Adobe Employee , May 06, 2022 May 06, 2022

Hi Dario,

 

We have reviewed the account that you have used to post here and we found out that you currently have an active Enterprise License.

 

If you want to switch profiles, sign out and sign back in. After entering your credentials, the Profile chooser will display. Select the profile of your choice.

 

SUSI-Profile-Picker.png.img.png

 

 

Hope this helps.

Charles.

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Community Expert ,
May 06, 2022 May 06, 2022

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Moving to the Enterprise & Teams forum

-Manan

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Community Expert ,
May 06, 2022 May 06, 2022

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Adobe Employee ,
May 06, 2022 May 06, 2022

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Hi Dario,

 

We have reviewed the account that you have used to post here and we found out that you currently have an active Enterprise License.

 

If you want to switch profiles, sign out and sign back in. After entering your credentials, the Profile chooser will display. Select the profile of your choice.

 

SUSI-Profile-Picker.png.img.png

 

 

Hope this helps.

Charles.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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