No install - stuck on waiting...

Forum|Forum|3 years ago
November 1, 2022
2 replies
4411 views

Hello - similar to others, my install is stuck on waiting and will not continue. I have downloaded and utilised the Adobe LogCollector but now need someone to inspect. Please help Adobe!

Installation

This topic has been closed for replies.

Peru Bob

Community Expert

See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?page=1
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

C

Christian25931434fghfAuthor

Participant

Hi Peru - no luck with any of these either! I'm Mac based as well so the graphics driver issue isn't a consideration.

Peru Bob

Community Expert

What are your Mac specs?

What are you trying to install and how?

kglad

Community Expert

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

C

Christian25931434fghfAuthor

Participant

Hi kglad - that didn't work!!

kglad

Community Expert

Nope!! I think I'm hoping for someone from Adobe to help now. I have emailed them!

adobe doesn't responde to email.

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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