I have an enterprise account and want to cancel my subscription however, the manage plan button does not appear and I have tried to contact support but it tells me to talk to my enterprise admin but we don't have one! I just want to cancel my subscription so I don't have to keep paying heaps of money when I'm not using it enough.
[Moderator moved the thread to the correct forum]
Just to be sure: you have an enterprise account and want to cancel that subscription?
The administrator of that subscription needs to go to the admin console (https://adminconsole.adobe.com and cancel from there. If that is not possible, or the admin does not find the cancel option, they need to go to the support tab and contact support. All enterprise subscriptions have at least one administrator.
If it is an individual subscription under the same Adobe ID than your Enterprise account, you need to change to your individual part of that account (sign out/sign in, choose Personal Profile) and go to account.adobe.com/plans. Please note: as long as there are payment problems, you can't selfcancel. For that you need to pass via Adobe customer support. You need to be signed into your personal profile for that. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.
For support via Twitter:
https://twitter.com/AdobeCare
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)
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