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wilhelmk29900395
Participant
April 14, 2020
Answered

No option to sync files

  • April 14, 2020
  • 1 reply
  • 1280 views

Hi everyone!

 

I hope someone can give me some initial pointers with this because I'm stumped.

 

I want to share some folders over Creative Cloud cloud storage with my colleague so that they sync between our two computers. The problem is that my colleague doesn't have the option to sync files in the CC desktop app. He's on Win10 and doesn't have the little cloud icon in the top right corner. The settings menu also doesn't even mention anything about file syncing. We checked on creativecloud.adobe.com though - just like me, he has 100GB thru our Adobe for Teams plan.

 

I myself have the option to sync from desktop (Win7 company laptop) . What can be possible reasons for why my colleague doesn't even get the option to turn it on? We can see in file explorer that at some point it had to be enabled on his Surface Laptop, because it created a "Creative Cloud Files" folder - but it's just a "normal" folder now.

 

Thanks in advance!

 

This topic has been closed for replies.
Correct answer Bani Verma

Hi, 

 

Do you have an Enterprise license, this happens if the Admin has disabled the file sync option while packaging. 

If it is an Enterprise license then please ask your colleague to contact the Admin and get access.

 

Hope this helps.

1 reply

latag2810
Community Manager
latag2810Community Manager
Community Manager
April 15, 2020

Hi,

Thanks for approaching us. Please check this article to know how to sync the creative cloud files to cloud. https://helpx.adobe.com/creative-cloud/help/sync-creative-cloud-files.html.
If you still have queries, please share more details or screenshot. Thanks!

    W
    wilhelmk29900395Author
    Participant
    April 15, 2020

    Hello,

     

    Sorry, I should have attached the screenshots in the initial post.

    This is how the CC app (German language) looks on my colleagues PC - no options to sync anywhere to be found:

    Bani Verma
    Community Manager
    Bani VermaCommunity ManagerCorrect answer
    Community Manager
    April 15, 2020

    Hi, 

     

    Do you have an Enterprise license, this happens if the Admin has disabled the file sync option while packaging. 

    If it is an Enterprise license then please ask your colleague to contact the Admin and get access.

     

    Hope this helps.

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