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HMQ32152458fuey
Participant
September 8, 2023
Answered

No tengo productos en la consola de administración, para asignarlo a un usuario

  • September 8, 2023
  • 2 replies
  • 408 views

Hola, recientemente he adquirido una licencia de photoshop con esta cuenta (edited-kglad) xxx.xxxxxx.xxxx@xxxxx.es , pero al administrarla en productos "https://adminconsole.adobe.com/40961DBE64FAC9220A495C35@AdobeOrg/products" no me sale la licencia del producto, y para cuando gestiono mis usuarios asignarla a otra cuenta de correo dentro de "https://adminconsole.adobe.com/40961DBE64FAC9220A495C35@AdobeOrg/users".

Es como si no estuviera totalmente asignada la licencia de Photosop a mi usuario administrador, ya que no me aparece en produdctos.

¿Como puedo cambiar el usuario al que asigna esta licencia y ponerselo a otro, si no veo el producto?

Gracias.

    This topic has been closed for replies.
    Correct answer iCharles

    Hi @HMQ32152458fuey ,

     

    I reviewed the email account that you have used to post to this community and was able to find out that the recent Photoshop license you have purchased is not a product license purchased under your team's license but rather an Individual purchase, Individual licenses cannot be assigned to users under a Teams plan. For more information related to adding products and licenses, click here.

     

    Hope this helps!

    2 replies

    I
    iCharlesCorrect answer
    Legend
    September 12, 2023

    Hi @HMQ32152458fuey ,

     

    I reviewed the email account that you have used to post to this community and was able to find out that the recent Photoshop license you have purchased is not a product license purchased under your team's license but rather an Individual purchase, Individual licenses cannot be assigned to users under a Teams plan. For more information related to adding products and licenses, click here.

     

    Hope this helps!

    H
    HMQ32152458fueyAuthor
    Participant
    September 13, 2023

    Yes, it's correct, later I discovered that it was an individual license
    and not a company license, as I thought.

    Thanks

    --

    en protección de datos.

     

    <info removed- kglad >

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 13, 2023

    do not reply by email, or remove your signature before sending.  <moved from enterprise and teams >

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 8, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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