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No update plan and view details button under renewal section

New Here ,
Jul 22, 2021 Jul 22, 2021

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I need to remove the license subscribed in the team memebership. I logged on my system admin account in the admin console and checked the Account page. There is no "Update Plan" and "View Details" under the renewal section. How can I manage the number of licenses in the team without that?

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Admin console , Licensing , Manage account

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Community Expert ,
Jul 22, 2021 Jul 22, 2021

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Hi,

 

Thank you for posting your query here.

 

If you are Signed in to the Adminconsole using your registered Admin email address, you may remove the licenses as per the following steps  : https://helpx.adobe.com/manage-account/using/cancel-subscription.html 

 

If you still do not have the desired options available, please contact Adobe Support Team and they can assist you with the same. 

You may contact Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

 

Thank you.

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