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D
defaultz459f0hiwi6x
Participant
December 4, 2021
Question

Not able to add the user's First and Last name.

  • December 4, 2021
  • 1 reply
  • 784 views

When I create a new user, it only asks for the email address.   After it's created, I'm no longer able to add the user's First and Last name.   I can't find a way to edit it in the admin console and when I submitted (twice) a CSV file with the change, I get an email that the user edit is complete, but when I check in the admin console, it still shows as [none].   

If this is broken, please fix.  If it's not, where do I change the user's First and Last name?

    This topic has been closed for replies.

    1 reply

    I
    icta46083926
    Participant
    December 6, 2021

    We have the same issue (or is it by design?) . I even tried deleting the user and re-creating and making a point of entering the first and last names which you can do if you don't assign a product at the same time. It still created the user with the name '[None]'. Was it remembering the original, deleted user or can you no longer enter First and last names?

    Dean.

    S
    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    December 6, 2021

    Please confirm if you are adding the users with Adobe or Federated ID. 

    If it is a federated ID then please check if you are in the Trusted console or that user's account was added earlier as well.

     

    D
    defaultz459f0hiwi6xAuthor
    Participant
    December 6, 2021

    Neither Adobe or Federated ID.  Our identity type is Business ID.   Yes, the add user page used to have fields for First and Last name, but that is gone now.  There is only a field for the email address now.   

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