Not able to install Adobe CC package I built on Windows 7

Forum|Forum|7 years ago
June 7, 2018
2 replies
1599 views

I built the package including all apps and installed it on one windows 10 PC with no issue. But when am installing it in a windows 7 64-bit PC it starts installing all the applications and at the end it fails and points me the PDApp.log location. Please find the log here(https://pastebin.com/UW8DFGFk).

Badly in need of help. Any help is appreciated.

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Correct answer alisterblack

06/07/18 16:18:24:547 | [FATAL] | | ASU | DeploymentManager | HDPIMWrapper | | | 5444 | The HDPIM Setup Process return code is (195).Stopping the installation process.

06/07/18 16:18:24:547 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 5444 | Product Media (ESHR, 1.1.1) installation failed ...

ESHR=Dimensions.

Dimensions and XD are not compatible with Windows 7.

alisterblack

Inspiring

Hi,

Some applications are not supported under Windows 7 - specifically Adobe XD and Dimensions.

D

DPM IT CCAuthor

Participant

Could you please help me on how you find the specific apps that failed from the log, so that I can create a package using the compatible apps.

alisterblackCorrect answer

Inspiring

06/07/18 16:18:24:547 | [FATAL] | | ASU | DeploymentManager | HDPIMWrapper | | | 5444 | The HDPIM Setup Process return code is (195).Stopping the installation process.

06/07/18 16:18:24:547 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 5444 | Product Media (ESHR, 1.1.1) installation failed ...

ESHR=Dimensions.

Dimensions and XD are not compatible with Windows 7.