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Participating Frequently
November 16, 2021
Question

Not compatible issue in Creative cloud teams

  • November 16, 2021
  • 2 replies
  • 901 views

i have creative cloud teams plan, i could not install photoshop in my system. It shows Not compatible. how can i fix this.

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2 replies

JJMack
Community Expert
Community Expert
November 16, 2021

Are you  using Window 10 or Windows 11 required for Photoshop version 2021 and 2022?

JJMack
Participating Frequently
November 17, 2021

I am using Windows 10, any versison of photoshop 21 or 22.

JJMack
Community Expert
Community Expert
November 17, 2021


Are you sure your Adobe Creative Cloud Desktop Application is up the date.  The message your Creative Cloud Desktop is displaying.

Seems to be from an old version of Creative Cloud Desk top  Photoshop requires Windows 10 64bit  version 1909 or newer these days.   The message your are getting may be from and old version of Adobe desktop application.  I'm using version 21H1   build 19043 and have no version problem you have version 20H2 build 19042 you should have no version issue.  You desktop application seems the think your not even up to build windows 10 1607

JJMack
Ged_Traynor
Community Expert
Community Expert
November 16, 2021

Hi

What version of Windows do you have installed, you can check from the start button, just type winver and hit return

 

Participating Frequently
November 17, 2021