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Not installing

New Here ,
Jan 14, 2021 Jan 14, 2021

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Hi I am an avid user of things like photoshop, aftereffects, and illustrator. But of recent I have had to wipe my laptop and redownload some of these apps. In doing so only photoshop downloaded without any problems, while on the other hand I can't get anything else to download/install whether it be from my adobe cloud app or the website itself. It's been a few days now and I really need a fix, anything helps!

 

P.S. I don't get any error screens at all, its literally just that nothing happens once I click install. Only on 2 occasions did I get a screen to popup that had asked for me to type in my admin password, then after doing so the screen disappeared and nothing happened. I am on 2019 Macbook Pro, macOS Catalina Version 10.15.7!

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Community Expert ,
Jan 14, 2021 Jan 14, 2021

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>type in my admin password

 

You are, of course, entering your Apple password?

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New Here ,
Jan 14, 2021 Jan 14, 2021

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Yes, ive also tried my adobe password but it is the same outcome

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Community Expert ,
Jan 14, 2021 Jan 14, 2021

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What operating system?

What vesion numbers of Adobe apps?

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