Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Not installing

New Here ,
Jan 14, 2021 Jan 14, 2021

Hi I am an avid user of things like photoshop, aftereffects, and illustrator. But of recent I have had to wipe my laptop and redownload some of these apps. In doing so only photoshop downloaded without any problems, while on the other hand I can't get anything else to download/install whether it be from my adobe cloud app or the website itself. It's been a few days now and I really need a fix, anything helps!

 

P.S. I don't get any error screens at all, its literally just that nothing happens once I click install. Only on 2 occasions did I get a screen to popup that had asked for me to type in my admin password, then after doing so the screen disappeared and nothing happened. I am on 2019 Macbook Pro, macOS Catalina Version 10.15.7!

247
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 14, 2021 Jan 14, 2021

>type in my admin password

 

You are, of course, entering your Apple password?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 14, 2021 Jan 14, 2021

Yes, ive also tried my adobe password but it is the same outcome

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 14, 2021 Jan 14, 2021
LATEST

What operating system?

What vesion numbers of Adobe apps?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines