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Notifications of Licensing Changes to Users / Improperly Licensed

New Here ,
Apr 01, 2024 Apr 01, 2024

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Some users are getting emails from Adobe regarding being subscribed to Acrobat Standard even though they're already licensed to Acrobat Pro in our enterprise account. These same users are also being told they need to Subscribe to Acrobat Pro when logged into their local Acrobat installations. 

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Acrobat , Enterprise , Licensing , Manage account

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Adobe Employee ,
Apr 10, 2024 Apr 10, 2024

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Hi @roberth75067798 ,

Can you please share screenshots of the message/error pop-up your users are getting?

 

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