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OOBE Error When installing CS6 on Mac. Cannot open Media DB

New Here ,
Feb 12, 2015 Feb 12, 2015

So i am trying to install CC on a mac 10.10 OS, and when i run the install package, it runs the startup scripts, then flashes to validating install and them come up with a error that the installtion has failed

Looking at the logs is says

ERROR  OOBE  Cannot open MediaDB

It says that four times

Advise???

965
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correct answers 1 Correct answer

Adobe Employee , Feb 16, 2015 Feb 16, 2015

Hi Sam,

media.db file is located under below location. Please try deleting the existing one and then give a try. also, please give full control access to below location..

MAC HD>library>application support>Adobe>caps>media.db

Thanks,

Ashish

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Adobe Employee ,
Feb 13, 2015 Feb 13, 2015

Moving this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite forum.

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Adobe Employee ,
Feb 16, 2015 Feb 16, 2015
LATEST

Hi Sam,

media.db file is located under below location. Please try deleting the existing one and then give a try. also, please give full control access to below location..

MAC HD>library>application support>Adobe>caps>media.db

Thanks,

Ashish

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Report
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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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